The Courtyard Gulfport Beachfront Hotel is currently seeking a dynamic, experienced and motivated individual for the position of Assistant General Manager at our StepStone Hospitality managed hotel. This candidate should demonstrate excellent organizational & communication skills, a strong proficiency in multi-tasking with hospitality sales experience essential.
· Maintain standards of quality guest service.
· Assist the General Manager to develop short and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
· Facilitate department meetings to ensure 100% communication throughout all hotel departments
· Participate in the preparation of the annual hotel budget.
· Increase level of guest satisfaction that exceeds brand requirements and company average by delivery of an exceptional product through employee development.
· Directly responsible for entire hotel operations including overall guest satisfaction, breakfast, front desk , housekeeping and engineering.
· Responsible for meeting or exceeding budgeted payroll standards in hotel operations departments listed above.
· Establish and maintain cost control systems for monthly ordering in relation to the checkbook.
· Review the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
· Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
· Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
· Ability to scrupulously follow all StepStone and hotel policies and procedures.
· Attend required meetings.
Requirements
· Must have at least 2 years in hotel operations management role
- Must have comprehensive knowledge of all hotel departments and functions.
· Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
· Must have exceptional mathematical and computer skills.
· High school education and relevant training and experience required. Additional education preferred.
· Ability to timely obtain any required licenses or certificates.
· CPR training required; first aid training preferred.
We are an Equal Opportunity Employer.
